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I am having trouble with my payment process. I need your help!

If you are experiencing any issues with the payment process, you need to contact us and provide us with as much detail as possible about your order. We will do everything we can to resolve your issue and assist you as soon as possible.

Which countries do you ship to?

We ship to almost all countries for our customers.

Can I get free shipping?

We offer free shipping for orders of 75 EUR or more.

How much are the shipping costs?

Shipping costs may vary depending on your country. The price will be shown to you before you confirm the purchase at checkout.

How long does the shipping process take?

If you live in Europe, the shipping process will be completed within 3-10 business days. If you live in the US or Canada, it may take 7-15 business days for your package to arrive. Please note that delivery times may be affected by holiday periods, and there may be minor delays.

My estimated delivery time has passed, but my order has not arrived. What can I do?

If your products have passed the delivery time and still have not arrived, you can contact us. We will assist you immediately and provide you with a solution.

Can I see my tracking information?

We send all our orders in a trackable and traceable way. Your tracking number has been sent to your mailbox.

I want to return a product. What should I do?

You can contact us to initiate the return process by stating the reason. We will be happy to assist you.

When can I return products?

You can access information about our return policy and all accepted situations here.

Where is your return address?

Do not return the product without contacting us first. Our return address is in Rotterdam.

What are your cases made of?

Our SNAP cases are made of hard plastic (polycarbonate), and our TOUGH cases are double-layered, with an inner part made of impact-absorbing TPU and an outer part made of hard polycarbonate.

Who designs the covers for LUCCASE?

The design of LUCCASE covers is created by our in-house graphic designers, who are passionate about fashion and style trends. The phone cases are produced at our manufacturing facility in the Netherlands and shipped to our customers worldwide.


If you would like to do business with LUCCASE, you can reach us by sending an email to [email protected]. We will evaluate your proposal and research partnership opportunities.